Luxury by the Sea
Luxury by the Sea
Legal
Last updated: 8 May 2026
Twin Towers Hotel City & Beach Resort ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at twintowers.al, submit an inquiry, or stay with us.
We collect information you provide directly when you submit a booking inquiry (name, email, phone, country, dates of stay, room preferences, special requests, flight details). When you subscribe to our newsletter, we collect your email address. When you contact us through the contact form, we collect your name, email, and message. Our website also uses cookies and similar technologies to understand how you use our site — see the Cookies section below.
We use your information to respond to your booking inquiry, process and confirm reservations, communicate about your stay, send service-related emails, improve our website and services, comply with legal obligations, and — only with your consent — send you marketing emails. You can unsubscribe from marketing emails at any time.
We do not sell your personal information. We may share information with trusted service providers who help us operate our website and business (email service providers, payment processors, hosting providers), with law enforcement when required by law, and — with your consent — with travel partners to fulfill your booking. All third parties are bound by confidentiality obligations.
We retain inquiry and booking information for as long as necessary to fulfill your reservation and meet legal, accounting, or reporting requirements. Newsletter subscriptions are kept until you unsubscribe. You may request deletion of your data at any time by emailing us.
Subject to applicable law, you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to processing, request portability of your information, and withdraw consent for marketing. To exercise these rights, email us at info@twintowers.al.
Our website uses cookies to remember your language preference, analyze traffic patterns, and improve user experience. You can disable cookies in your browser settings, though some features of the site may not function correctly. We do not use cookies for advertising or cross-site tracking.
Our website embeds Google Maps to show our location and YouTube videos for hero backgrounds. These services may set their own cookies and collect data according to their own privacy policies. Booking inquiries are sent via our hosting provider's email infrastructure.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via the website or email where appropriate.
For questions about this Privacy Policy or to exercise your rights, contact us at: Twin Towers Hotel City & Beach Resort Sheshi Nënë Tereza, 4503 Shëngjin, Albania Email: info@twintowers.al Phone: +355 69 20 64 244